Local analysis
Real-time measurements, optional historical records and folder scans are processed on your Mac. MacClue does not automatically upload process lists or local file metadata for AI analysis.
What the app can see
The app may read processor and memory statistics, available hardware sensors, running processes, installed application metadata and network connection summaries. A folder scan examines file metadata only after you select the folder. These details remain on-device during ordinary monitoring.
Background recording is optional
Background history recording is off by default. If you enable it, a limited, read-only user job records local samples when macOS permits; you can stop it from the sidebar. Quitting or uninstalling the app does not secretly export the history database.
Why a useful crash report needs detail
Apple crash reports distinguish memory faults from operating-system terminations. MacClue keeps a bounded set of useful diagnostic fields: app build, macOS version, Mac model family, exception type, signal, termination namespace and code, faulting thread, and up to 12 binary-image names, build UUIDs and frame offsets. Matching private debug symbols let us resolve offsets without asking for your personal file paths or the full Apple report.
You review before sharing
A report is prepared locally and is not uploaded automatically. You choose whether to copy or save the filtered JSON; submitting it with a support ticket requires a sign-in and explicit consent. We reject unexpected fields, raw stack traces, process command lines, serial numbers, private paths and oversized attachments at the server. A free-text support description is not automatically redacted; avoid inserting secrets.
Images, screenshots and personal data
Product screenshots must come from the actual application. Any visible account identifiers, private paths, serial numbers, license keys and network addresses must be hidden before publication. Screenshots are illustrative observations of one machine, not universal performance claims.
Actions requiring your confirmation
Folder scanning is read-only; ending a process requires a separate confirmation and identity checks. MacClue does not automatically delete files, uninstall programs, reset settings or enable background recording.
Website account and service providers
Website login uses necessary authentication cookies. If configured, Google supplies basic sign-in identity and PayPal separately processes payment authorization. Cloudflare hosts the website and private release storage. The Mac monitor does not need a website login for local monitoring.
Payments and updates
If enabled, PayPal checkout and license activation require network requests. Future signed updates will contact the official feed. No payment or license workflow is declared live before verification.
Release checksums
Every published release lists the SHA-256 checksum and architecture. Verify downloaded files before distributing them further.
How to remove your data
Stop background recording first, quit the app and uninstall it. Local performance history, caches and exported CSV files are separate from the app bundle; review the in-app removal instructions and only delete the files you intend to remove. Website account and support-ticket deletion requests are handled separately through authenticated support.
More questions? Back to the help center